FAQ'S

Status Woodshop products are proudly made in the USA.


Where do you get your wood and how is it selected?

We network with a variety of vendors world wide to obtain the highest quality wood we can find. We work with both common and exotic varieties of wood from the United States, Canada, South America, Africa, Australia, and Europe.

We hand select all wood for color, grain and width, so we can ensure the quality of wood is of the highest level.


Is every board the same?

Though we do our best to match grain patters and colors within a product line, due to nature and tree species, grain and growth, all wood is different and no two cutting/serving/flight/charcuterie/butcher boards are exactly the same. Though not fully pictured, some boards  may have coloring, figuring, flecking, mineral streaks, mended knots left for ascetic purposes and other natural characteristics. We fully stand behind our products for construction and craftsmanship. These mentioned wood characteristics do not effect board quality or lifespan.

All works of art are one-of-a-kind unique 1/1 pieces.


I'd like to order a Cutting, Charcuterie or Serving board or product without feet, can I?

Since some boards and products are designed without feet, those originally designed without feet are considered to be warrantied under our full warranty. If any product is altered once is leaves our shop, all warranties will be void. If you are requesting custom products to be made, we will determine when feet are recommended, but the ultimate choice is yours. Product warranties will be determined for each custom project individually.


Does Status Woodshop require a deposit?

For all custom work, we require a partial deposit upfront. Please contact us for more information regarding custom work.


Do your cutting boards contain glue?

Yes, we use industry standard glue that is intended for food-grade products. We use only the highest quality materials for every single job.


Do you use any chemicals to treat your products?

No. We use out all-natural food grade mineral oil and bees wax board butter. 

Art and Furniture products may have some kind of finish or sealant, but never anything toxic, we take pride in our products being as natural as possible.


What kind of finish is used on the boards and other wood based products?

For Cutting, Serving, Flight, Charcuterie boards and Butcher Blocks we use food grade minerals oils and bees wax. To purchase these products for wood care, visit our Wood Care & Tools page.

Art and Furniture products may use mineral oils and wax, but also some products may have sealants, stains, and non-food grade materials.

Outdoor specific products will have sealants, stains, and non-food grade materials.

If you have any questions, please feel free to ask on a specific product.


How accurate are the dimensions listed on the website?

We measure, and re-measure for the best accuracy. Wood by its nature will expand or contract depending on temperature and humidity.

Our measurements are accurate in the climate we keep the products.


Are the colors shown throughout this website accurate?

We do our best to attempt to keep our images true to natural color during the photography and editing process. Our screens are calibrated to the best setting in an attempt to keep this trueness, but may or may not be completely accurate. Also depending on your screen’s settings and preferences, color may or may not properly be presented.


Are there color samples available?

No, we do not provide color samples as all wood is unique in coloring and grain. Once wood is oiled it takes on its own life. What you see on the site is the closest representation of the product.  

If you’d like to see a generic sample of a woods raw coloring, we suggest going to this website with an easy to search database of 1000’s of wood varieties and their sample pictures. 

https://www.wood-database.com/


How do I store and care for my Status Woodshop boards?

Store products flat in a dry area away from extreme hot or cold temperatures as nothing is fully mildew or mold proof. Wood is a porous material. Some serving and flight boards can be hung on a wall if designed to. Same conditions on storage apply.

DO NOT LEAVE OUTSIDE.  If any product is left outside that is not designed to be, we can tell upon inspection and the warranty will be instantly voided.  Oil your board monthly to prevent drying and cracking. Every other month we suggest oiling and waxing your wood products to keep them in their best condition. Lack of proper maintenance could potentially void your limited warranty.

Follow the directions HERE to learn about how to care for your wood based product.

Also, we don't recommend using serrated knives on any boards.


Can I use the same cutting board for Vegetables that I use for Raw Meats and Seafoods?

We suggest using separate boards for Vegetables,  Meats and Seafoods. Cross Contamination of food borne bacteria most likely will occur if you use the same board without completely cleaning, treating it and allowing it to dry. Even though wood has been found in some laboratory results to have a natural antibacterial property, take common sense steps to prevent the spreading of food borne bacteria.


How do I care for an outdoor piece I’ve purchased?

We use the best quality products for our outdoor pieces. That being said, direct light, heat and climate all apply when caring for your outdoor products purchase. The less exposure to direct sunlight and weather will reduce wear-and-tear on the product. Some items may need to be resealed every other year to maintain the same level of protection after use. This all depends on product location, climate and where in your space it is located.


ORDERING, PAYMENTS, SECURITY AND WARRANTY:


Where can I purchase a Status Woodshop Product?  

You can purchase them from this site, statuswoodshop.com or one of our authorized retailers (retailer list coming soon).


When there are more than one size available of a product, how will I know what I’m getting?

When you click on a size, if there are multiple sizes when it comes to Cutting, Serving or flight boards, you will see the exact board you’re receiving when you click on that size option box. Many of our boards in a style are uniquely sized for characteristics in the wood and not mass produced.

Some products of one size, with slight variable sizing options may be different than the one pictured.


How do I place an order?

Go to the product you’d like to buy and select the size you’d like if there are multiple sizes available.  If you want to buy more than one of an item, enter the number of additional items in the small white box with the number if it is not a unique piece and you will be choosing by size.

Click “ADD TO CART”  or if you’d like to purchase with PayPal, click **“Buy with PayPal”

After that follow the instructions on the screen.   

At this point, you can either “Check out” to go to the shopping cart or click “Continue Shopping” if you’d like to continue shopping.

One in the shopping cart you will see the item and payment instructions. Follow the instructions to complete the transaction.

**Selecting “Buy with PayPal” will redirect you to a PayPal log-in window. After that follow the instructions on PayPal to complete the transaction. 


How will I know when my order has shipped?

You will receive a shipping notification when the package gets shipped. Shipping pick-up may take 2 to 3 business days from the time the label is printed. We do our best to get items shipped in a timely manner. A tracking number will be provided.


How secure are payments made on statuswoodshop.com?   

All our payments are handled by industry standard payment gateways or through Shopify and its partners or contractors. This website takes precautions to protect users information. See our Privacy Policy and Terms of Service for more information.


Do you allow 3rd parties access to my information?

Status Woodshop does not sell personal information to 3rd parties. For our information go to our Privacy Policy and Terms of Service.

For credit card processors such as Shopify, PayPal or other credit card processors, please view their individual privacy policies and terms.


Is Status Woodshop craftsmanship and materials warrantied?

Yes. In fact, we do our best to produce the highest quality wood products in the industry and stand behind our workmanship. We offer a limited Warranty. For more information see our Returns, Exchanges and Warranties page for more information.


What is the Status Woodshop return policy?

See the Returns, Exchanges and Warranties page for more information. 

We want your experience with Status Woodshop products to be the best possible positive experience. If you have any product related questions please feel free to email us at info@statuswoodshop.com and we will get back to you as soon as possible.


Sales Cancellation of an Order or Order of Custom item(s)/Products.

Status Woodshop (statuswoodshop.com) reserves the right at any point in the sales or production process to cancel, in full, the production of a custom item or items and Refuse Service to Anyone.

Custom items are sold as NO REFUNDS, once production has started on the project. In some rare cases, a partial refund may be given depending on where the item(s) is in the production process, if special materials or other components were purchased that are needed to produce the product, or for any other reason not stated.

Status Woodshop reserves the right at any point in the sales process of an in-stock item(s) to cancel the sale -or -Refuse the Right of Service online, in-store or via any means of electronic communication to Anyone. We honor, respect and uphold the Federal Civil Rights Act of 1964.

If you have any other questions that were not answered above, please feel free to contact us and we will get back to you with an answer as soon as possible!